How will I receive my order?

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods, and ensure that they reach you in perfect condition.

How will I get a confirmation that my order is placed successfully?

An email will be sent with your order information confirming your order, and another email when your order is shipped out. However, the order will be accepted and shipped out only once your credit card/ debit card and address details have been approved and verified. All you have to do then is sit back, relax, and wait for your awesome product(s) to arrive.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?

  • Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For assistance, you can write to us at [email protected] or leave a message in contact us page, we will be happy to help you out.

How should I check the status of my order?

  • You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. 
  • After your order is placed, we will send you confirmation of your order details over email. Once we dispatch your shipment, you will again be notified via email. In case of any unusual event which delays your order shipment, you would receive a special update from our end.
  • If you still have apprehensions, write to us at [email protected], or leave a message in contact us page and your issue will be addressed

What payment methods do you accept for international orders?

For international orders, payments can be done using the PayPal payment gateway.

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Are there any hidden charges?

There are absolutely NO hidden charges. Any octroi, sales tax, or other charge is borne by RabbitFilter. You only pay the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

  • Information passed on to payment gateway is accurate i.e. account details, billing address, and password (for net banking); and that your internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at [email protected] or leave a message in contact us page.

What is the shipping philosophy of RabbitFilter Store?

We promise our customers one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters and ensure your order reaches you in perfect condition.

What is the shipping philosophy of RabbitFilter Store?

We promise our customers one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters and ensure your order reaches you in perfect condition.

Do you take bulk orders/ customise products?

Yes, we do. You can mail us with your order details at [email protected]’ll work out a discount for you, depending on your quantity.

You can check out our Bulk orders page for more details.

Will I automatically receive marketing emails from you after registration?

Once you register with us, you automatically get subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the email.

Is there any option to try the product before buying it?

Since we sell only online, there is no try and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries, please write to us at [email protected]

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.